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Terms and Conditions

TERMS AND CONDITIONS

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting the Lynwood Candle Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Lynwood Candle Company. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves.  

Privacy Statement

We are committed to protecting your privacy. Customer records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Lynwood Candle Company and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Lynwood Candle Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. 

 Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to Lynwood Candle Company’s products and services and the full content of this website. Lynwood Candle Company’s logo is a registered trademark in the United States.

Payments and shopping with confidence

Lynwood Candle Company accepts Visa, Mastercard, Discover, American Express via our shopping cart.  We do not store or collect credit card information on our website. Our site is safe and secure. All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.  In addition, we have SiteLock services running on our website which scans our website to find and fix any malware and vulnerabilities.

Domestic Shipping

All orders are processed within two or three business days. We charge a flat $5.00 fee per order (excluding wholesale orders) and offer free shipping for orders over $50.00. We normally ship via UPS Ground or USPS Priority Mail.  You should receive a shipping notification with tracking information once your order leaves our studio. Please let us know if you'd like your order expedited and we will try our best to do so!

International Shipping

We send most international packages via First Class International Mail, which doesn't include features such as tracking information or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, orders should arrive in 2-4 weeks. 

Damages

All of our candles are wrapped and packaged to protect from damage during shipping.  Should you receive a candle that is damaged please email us at lynwoodcandlecompany@gmail.com within 5 calendar days of receiving your item. Please keep all shipping materials until damage claim is completed.

Return/Exchange Policy

All sales are final. All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded; however we will replace items that are damaged during shipping. Please note customers are responsible for any return/exchange shipping costs. We stand behind our candles so if you have any concerns please e-mail us at lynwoodcandlecompany@gmail.com and we’ll work to make things right. 

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